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OverviewV-Play 2 Support (Qt 5) › Expired key

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  • #8564

    Tiago

    Hi there,

     

    I just generated a new license key but when I use it in the application it says it is expired, I even tried generating another but I got the same result.

     

    —————————

    —————————
    V-Play License Reminder
    —————————
    Your licenseKey for this app expired. To continue developing with V-Play, please renew your V-Play license and request a new licenseKey. Do you want to request a new licenseKey now?
    —————————
    OK Cancel
    —————————

    #8565

    Alex
    V-Play Team

    Hi Tiago,

    as your subscription was renewed only 10 minutes ago your license key might still was generated for the old period. Could you please generate a new one and give it another try?

    Thanks,

    Alex

    #8566

    Tiago

    That’s unacceptable.

    My license is set to renew automatically, so this means that at the end of the period I cannot generate new licenses.

     

    EDIT: At every end of the period (every month).

    • This reply was modified 3 years, 10 months ago by  tiagocc0.
    #8568

    Alex
    V-Play Team

    No need to worry, the issue got already fixed and did only happen in rare cases by the way, thanks for reporting. :)

    Thanks,

    Alex

    #8569

    Tiago

    Alright, thanks for the quick reply and fix.

    #8838

    Tiago

    I’m having the same issue again this month, the problem started 14 minutes ago.

    #8839

    Alex
    V-Play Team

    Hi,

    Can you please send the affected license key to support@v-play.net so that we can have a closer look at the issue?

    Thanks,

    Alex

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